How do we arrange the day and the time of the mock exam?

Just send us an email after the purchase, and we will agree on suitable day and time for you.

When and how I will receive the mock papers after the purchase?

The mock papers will be sent to you by email within 72 hours of payment confirmation.

Do I need the mock papers printed?

Yes, the mock papers should be printed, and the pupil should write directly on the papers. This makes it clear for the examiner to see which questions have been attempted, which have been left unanswered, where each question begins and ends, and how the pupil has worked through each answer. It also allows for more accurate marking and a more detailed report for parents, clearly explaining which areas need to be targeted and why.

Do both papers need to be completed in one sitting, and are they be done under timed exam conditions at home?

Yes, we recommend completing both papers in one sitting under timed exam conditions to simulate real exam conditions as closely as possible. This helps pupils build stamina, manage their time effectively, and gain a more realistic picture of their exam readiness.

How should pupils submit their completed work?

If you scroll down to the section below, you will find clear step-by-step instructions on how to submit the mock papers for marking.

Can pupils use extra papers?

Of course. If they run out of space to write, they should continue on additional paper. They just need to make sure each extra sheet is clearly labelled with the question number and that a fresh sheet is used for each question that did not fit on the mock paper.

What happens if we buy the invigilation add-on and my child misses the session?

If a pupil does not attend the Zoom invigilation session and we are not notified at least 48 hours in advance, no refund will be issued for the invigilation add-on. The pupil will still be able to submit their completed work for marking and will receive feedback within 48 hours of submission, but the missed session itself will not be refunded.

If at least 48 hours’ notice is provided, we will aim to offer an alternative time slot. If this is not possible, a refund for the invigilation add-on will be issued.

What happens if there is a technical issue during Zoom invigilation session?

As invigilation takes place in a small group (max 6 pupils), the session cannot be paused for one pupil if they lose connection. The rest of the group will continue as scheduled.

If a pupil experiences a brief technical issue, they should rejoin the Zoom session as quickly as possible. We will make reasonable efforts to help them reconnect.

If the issue is caused by a problem on our side or by a wider platform failure, we will offer an alternative invigilation slot or, where this is not possible, a refund for the invigilation add-on.

If the issue is caused by the pupil’s own device, internet connection, or home setup, refunds are not automatic, although an alternative slot may be offered where available.

In all cases, the pupil will still be able to complete the paper independently and submit it for marking and feedback in line with the package purchased.

If you have any questions, please email olga@empowermaths.com